Text Box:

DATE: 29/01/2020




CLOSING DATE AND TIME: 29/02/2020 – 23:59 hrs EEST


The Office of the United Nations High Commissioner for Refugees (UNHCR) was established on December 14, 1950 by the United Nations General Assembly. The agency is mandated to lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees. It also has a mandate to help stateless people.

In more than six decades, the agency has helped tens of millions of people restart their lives. Today, a staff of some 6,600 people in more than 110 countries continues to help about 34 million persons. To help and protect some of the world’s most vulnerable people in so many places and types of environment, UNHCR must purchase goods and services worldwide. For further information on UNHCR, its mandate and operations, please see


The Office of the United Nations High Commissioner for Refugees (UNHCR), Representation office in Cairo, Egypt, invites qualified suppliers to make a firm offer for the establishment of Frame Agreement(s) for the supply of travel management services.


Exact technical specifications of the items are detailed in Annex A of this document.

UNHCR may award two Frame Agreement(s) with initial duration of 2 year(s), potentially extendable for a further period of 1 year, for supplying its operation in Egypt. The successful bidders will be requested to maintain their quoted price model for the duration of the Frame Agreement(s).

The estimated annual requirement of UNHCR is 400 tickets. UNHCR will tender each ticket among the Frame Agreement holders for the duration of the Frame Agreement(s).

Please note that figures have been stated in order to enable bidders to have an indication of the projected requirements. It does not represent a commitment that UNHCR will require the totality of the above quantity. Quantities may vary and will depend on the actual requirements and funds available regulated by issuance of individual Purchase Orders against the Frame Agreement.

Other United Nations Agencies, Funds and Programmes shall be entitled to the same prices and terms as those contained in the offers of the successful bidders and could form the basis for a Frame Agreement with other UN Agencies.


When a Frame Agreement is awarded, either party can terminate the agreement only upon 30 days’ notice, in writing to the other party. The initiation of conciliation or arbitral proceedings in accordance with article 19 “settlement of disputes” of the UNHCR General Conditions of Contracts for provision of Goods and Services shall not be deemed to be a “cause” for or otherwise to be in itself a termination clause.

It is strongly recommended that this Invitation to Bid document and its annexes be read thoroughly. Failure to observe the procedures laid out therein may result in disqualification from the evaluation process.

Sub-Contracting: Please take careful note of article 4 of the attached General Terms and Conditions (Annex E).

Note: this document is not construed in any way as an offer to contract with your firm.



The following annexes form integral part of this Invitation to Bid:

Annex A:         Terms of Reference

Annex B:         Instructions on Flight Search

Annex C:         Financial Offer Form

Annex D:         Vendor Registration Form

Annex E:         UNHCR General Conditions of Contracts for the Provision of Services – 2018

Annex F:          UN Supplier Code of Conduct


We would appreciate your informing us of the receipt of this ITB by return e-mail to as to:

–           Your confirmation of receipt of this invitation to bid

–           Whether or not you will be submitting a bid

–           The source where you have acquired this tender document (e.g. E-Mail, Chamber of Commerce, UNGM website, printed media etc.)


Please note that Bid Submissions are NOT to be sent to the e-mail address above.


      Bidders are required to submit any request for clarification in respect of this ITB by e-mail to The deadline for receipt of questions is 23:59hrsEEST on 22/02/2020. 


Please note that Bid Submissions are not to be sent to the e-mail addresses above. Failure to comply with this provision may result in disqualification.

      UNHCR will reply to the questions received as soon as possible by means of publication on its website or by email to all invited bidders and bidders who confirmed receipt of this notice.

2.4       YOUR OFFER

Your offer shall be prepared in English.

Please submit your offer using the Annexes provided. Offers not conforming to the requested formats may be not taken into consideration.


Inclusion of copies of your offer with any correspondence sent directly to the attention of the responsible buyer or any other UNHCR staff other than the submission e-mail address will result in disqualification of the offer. Please send your bid directly and only to the address provided in the “Submission of Bid” section 2.6) of this ITB.

Your offer shall comprise the following two sets of documents:

–           Technical offer

–           Financial offer

2.4.1    Content of the TECHNICAL OFFER


No pricing information should be included in the Technical offer. Failure to comply may risk disqualification. The technical offer should contain all information required.

The terms of reference of the service sought by UNHCR can be found in Annex A.

Vendor Registration Form: If your company is not already registered with UNHCR, you should complete, sign and submit with your technical proposal the Vendor Registration Form (Annex D).

If your company is already registered with UNHCR, please submit an empty Vendor Registration Form clearly indicating your UNHCR Vendor ID.

Please note that submitting an offer is deemed as acceptance of UNHCR’s General Conditions for Provision of Goods and Services and the UN Supplier Code of Conduct.

2.4.2    Content of the FINANCIAL OFFER

Your separate Financial offer must contain an overall offer in a single currency, either in US Dollars, Egyptian Pounds or in the currency of your company’s country.

The Financial offer is to be submitted as per the Financial Offer Form (Annex C). Bids that have a different price structure may not be accepted. Price has to be given without VAT.

You are requested to hold your offer valid for 180days from the deadline for submission. UNHCR will make its best effort to select a company within this period. The pricing model quoted in the Supplier’s offer will remain valid for the duration of the Frame Agreement. UNHCR’s standard payment terms are within 30 days after satisfactory implementation and receipt of documents in order.

The cost of preparing a bid and of negotiating a contract, including any related travel, is not reimbursable nor can it be included as a direct cost of the assignment.


2.5.1    Supplier Registration:

The qualified suppliers will be added to the Vendor Database after investigation of suitability based on the submitted Vendor Registration Form and supporting documents. The investigation involves consideration of several factors such as:

  • Financial standing,
  • Core business,
  • Track record,
  • Contract capacity.

This will be followed later by performance evaluation as a supplier such as:

  • Timely delivery,
  • Lead time for delivery
  • Technical evaluation:

The technical component of the submission will be evaluated using the criteria PASS or FAIL by using the exact same structure as outlined in Annex A, and based on the requirements from Annex A.

  • Financial evaluation:

The financial component will be analyzed only for those suppliers that pass the technical evaluation.

All bids from pre-qualified suppliers will be evaluated based on their bids submitted in accordance with Annex C. The two lowest overall offers from two bidders will be considered for award.

            For evaluation purposes only, the offers submitted in currency other than US Dollars will be converted into US Dollars using the United Nations rate of exchange in effect on the date the submissions are due.

            UN Global Compact and other factors: UNHCR supports the UN Global Compact Initiative put forward on 31 January 1999 by UN Secretary-General Kofi Annan that would bring companies together with UN agencies, labor and civil society to support ten principles in the areas of the human rights, labour, environment and anti-corruption. We encourage our suppliers to sign up with the UN Global Compact Initiative.


The offers must bear your official letter head, clearly identifying your company.

Bids should be submitted by e-mail and all attachments should be in PDF format. (Copies of the PDF format documents may, as an addition, be included in Excel or other formats etc.).

The Technical and Financial offers shall be clearly separated.

Bid must be sent by e-mail ONLY to:


The technical offer and financial offer are to be sent in separate documents. Failure to do so may result in disqualification.

Deadline: 29/02/2020, 23:59 hrs EEST


Any bid received after this date or sent to another UNHCR address may be rejected. UNHCR may, at its discretion, extend the deadline for the submission of bids, by notifying all prospective bidders simultaneously.

It is your responsibility to verify that all e-mails/documents have been received properly before the deadline. Please be aware of the fact that the e-mail policy employed by UNHCR limits the size of attachments to a maximum of [5] Mb so it may be necessary to send more than one e-mail for the whole submission.

Please indicate in e-mail subject field:

  • Bid [Number]
  • Name of your firm with the title of the attachment
  • Number of e-mails that are sent (example: 1/3, 2/3, 3/4).

For example: ITB/2020/002 Company ABC (email 1 of 3)

UNHCR will not be responsible for locating or securing any information that is not identified in the bid. Accordingly, to ensure that sufficient information is available, the bidder shall furnish, as part of the bid, any descriptive material such as extracts, descriptions, and other necessary information it deems would enhance the comprehension of its offer.


The Financial offer will only be opened for evaluation if the supplier’s technical part of the offer has passed the test and has been accepted by UNHCR as meeting the technical specifications.


UNHCR reserves the right to accept the whole or part of your bid, or to allow split or partial awards.

UNHCR may at its discretion increase or decrease the proposed content when awarding the contract and would not expect a significant variation of the rate submitted. Any such increase or decrease in the contract duration would be negotiated with the successful bidder as part of the finalization of the Purchase Orders for Services.

UNHCR may, at its discretion, extend the deadline for the submission of bids, by notifying all prospective suppliers in writing. The extension of the deadline may accompany a modification of the solicitation documents prepared by UNHCR at its own initiative or in response to a clarification requested by a prospective supplier.

Please note that UNHCR is not bound to select any of the firms submitting bids and does not bind itself in any way to select the firm offering the lowest price. Furthermore, the contract will be awarded to the bid considered most responsive to the needs, as well as conforming to UNHCR’s general principles, including economy and efficiency and best value for money.


Any Purchase Order (PO) issued as a result of this ITB will be made in the currency of the winning offer(s). Payment will be made in accordance to the General Conditions for the Purchase of Goods and in the currency in which the PO is issued. Payments shall only be initiated after confirmation of successful completion by UNHCR business owner.


Please note that the General Conditions of Contracts (Annex E) will be strictly adhered to for the purpose of any future contract. The Bidder must confirm the acceptance of these terms and conditions in writing.

Supply Unit

UNHCR Representation in Egypt

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